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Refund & Exchange Policy

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1. Requirements for Refund & Exchange

  • Within 7 days of receiving the packet.
  • Hair must NOT have been installed, dyed, permed, tampered or altered in any situations.
  • Hair MUST be in its original bundle and NOT be untied at the top.
  • Returned packages MUST include a copy of the original invoice.
  • Hair MUST be confirmed defected by the company.
  • The packets MUST be returned exactly with information that was provided by the K-Hair Company within the allotted time (we do not take credits or refunds if you make any mistake).
  • The product MUST be listed as non-customized products (that were not included in our catalogs).

Notification: We will not accept refunds or exchanges for buyer remorse or expired deposit and will not accept your refunds or exchanges which do not follow the requirements. We only issue refunds or exchanges for wrong sent or manufacturing errors only.

2. Process of Refund & Exchange

  1. Contact our Customer Service department to issue a refund or exchange.
  2. Send pictures or videos of the hair, invoice date to prove that it is refundable (exchangeable) according to the company refund requirements.
  3. When the packet was confirmed refundable, customers can start sending the packet back to the information provided by K-Hair company for direct check.
  4. After the packet was received by us, we’ll check for defects and termine who is responsible for the faults.

(We’ll stop processing the refund if the packet was not the same as in the pictures or videos that we received earlier)

      5. After the items match the conditions and requirements for return and exchange, the company will issue an exchange or refund by Vietnamese Bank account.

3. Shipping fees for Refund & Exchange

  • K-Hair will pay the shipping fees for wrong sent or manufacturing errors only.
  • The customers will pay the shipping fees if the product was broken or changed, fixed, etc. by the customers

I started working in the wholesale hair business and quickly realized that this is truly what I desire doing. My mission is sharing hair knowledge, supporting hair starters worldwide and warning them from unreliable foreign wholesale hair vendors. With experience and passion, I led K-Hair Factory to become the top 1 hair factory in Vietnam, accompanying 1000+ hair sellers all over the world. It’s my pleasure to be your long-term companion in your business journey.

Mrs Cherry Hair Expert

Mrs Cherry Hair Expert

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