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Order & Payment Policy

Order Process

Please follow the steps below as our suggestion for your orders

1. Search for your products at our website
2. Select your final one and send its name with detailed description ( texture, length, color…) to our Hotline +84 96 789 4448 . You can also contact our sales staffs directly via Whatsapp number . We have an professional team expertising in languages such as English, French, Portuguese, Spanish and Russian to support you the best
3. Confirm your final decision with us regarding types, description and quantity
4. We will send  order confirmation with invoice 
5. You confirm invoice and make payment. Our factory will start making when we got your money
6. Our factory will update  your status of hair production everyday. You can video call to us anytime to see your product in our factory (This priviledge is just applied in our K-Hair factory)
7. We make a video call for you to check the quantity of hair when we finish your production. We ONLY SHIP WHEN YOU ARE SATISFIED.
8. Order will be packed properly before sending to Logistics Providers.

Pricing and Currency Conversion

All prices quoted in US dollars.

Payment Options

We accept all major credit cards (Visa, MasterCard, American Express), Western Union, Money Gram or Bank Transfer.

International Transaction Fee

K-Hair  is a Vietnamese operated company based in Hanoi, Vietnam, with shipping facilities worldwide. If you are ordering outside of Vietnam, your credit card company or bank might charge you a fee of $1-$10. This fee is not charged by K-Hair as it is charged directly by your bank because you are purchasing something outside of your country of origin.