APOLPOGY LETTER

Sincerest apology from K-Hair Facttory

Dear our beloved customers,

We want to express our sincerest apology to all of you who had bad experiences with our hair products and services. The past few months have been a rough period for our factory due to material source changes, inappropriate technology and Covid-19 outbreak.

Till now, all the defects have been tremendously fixed and we aredelighted to inform you of our advancements, expected to give you better quality and more stable products:

1. Higher quality material;

2. New bone straight making technique;

3. New 3 needles-extra-glue wefting technology;

4. New herbal-curly making technique;

5. New color catalog;

6. New HD lace;

7. Others: More than 200 workers recruited, Faster production time and Fuller hair ends, etc.

To all customers experiencing bad services, we are more than ready to hear from you and give the best solution (discount, fixing, exchange, refund).

Customers re-ordering will receive up to $50/kg discount.

Your sympathy and forgiveness are the best gifts we can ever have. Thank you for granting us the opportunity to re-earn your trust.

Yours sincerely,
K-Hair CEO